vc66 Privacy Policy

This Privacy Policy ("Policy") sets out how vc66 ("the Platform", "we", "us", "our"), operating the website at https://vc66.bid, collects, uses, stores, discloses, and protects the personal information of individuals ("you", "your", "the User") who access and use the vc66 platform and its associated services.

vc66 is committed to handling your personal data with the highest standards of security, transparency, and respect. We collect only the data we need, use it only for the purposes described in this Policy, and take all reasonable technical and organisational measures to protect it from unauthorised access, loss, or misuse.

By registering an account on vc66 or by continuing to use any part of the platform after the effective date of this Policy, you acknowledge that you have read and understood its contents and consent to the data practices described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

vc66 collects personal data through several channels, including the account registration process, ongoing platform use, payment transactions, and communications with our support team. The categories of data we collect are as follows:

vc66 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-declarations), or biometric data.

vc66 uses the personal data we collect for the following specific purposes. We will not use your data for any purpose not listed here without first obtaining your consent:

• Account Management: To create, maintain, and administer your vc66 account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. Financial data is passed directly to our PCI-compliant payment processors and is not stored on vc66 servers.
• KYC and Fraud Prevention: To verify your age (18+ requirement), confirm your identity, and detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct as outlined in our Terms & Conditions.
• Platform Operation and Improvement: To deliver the vc66 gaming and betting services, personalise your experience, resolve technical issues, and analyse aggregated usage data to improve platform performance and features.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance with account, payment, or gaming issues through our support team at [email protected].
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, enforce responsible gaming tools such as deposit limits and self-exclusion, and contact you if our responsible gaming obligations require it.
• Promotional Communications: To send you information about vc66 promotions, bonuses, and new features — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

vc66 processes your personal data on one or more of the following legal bases depending on the specific processing activity in question:

• Contractual Necessity: Processing is necessary to perform the contract between you and vc66 (i.e., to provide the gaming and betting services you have registered to use, including account management and payment processing).
• Legal Obligation: Processing is necessary to comply with legal obligations applicable to vc66, including anti-money laundering (AML) requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improvement of our services — where such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on consent (for example, for sending optional promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

vc66 does not sell your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: bKash, Nagad, Rocket, Upay, SureCash, and card payment processors (Visa/Mastercard networks) receive the financial data necessary to complete your transactions. These partners operate their own privacy frameworks and are bound by contractual data protection obligations.
• Game Studios and Technology Providers: Certified third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive your account identifier and bet data to deliver game content and settle outcomes. These providers operate independently certified RNG and live studio environments.
• Identity Verification Services: KYC verification providers may receive your identity documents and personal details to carry out age and identity checks on vc66's behalf.
• Analytics Providers: Aggregated and anonymised usage data may be shared with analytics platforms to help us understand how the vc66 platform is used and improve its performance. Individual users are not identifiable in this data.
• Legal and Regulatory Authorities: vc66 may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud, crime, or harm.

vc66 uses cookies and similar local storage technologies on the platform for the following specific purposes:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your language and display preferences. These cannot be disabled without breaking core platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the vc66 platform — such as which pages are visited most frequently, how long sessions last, and which game categories are most popular. This data helps us improve the platform and is not linked to your individual identity.
• Functional Cookies: Used to remember choices you make during your session (such as game view preferences) to improve your experience across a single session.

vc66 does not use advertising cookies, retargeting pixels, social media tracking scripts, or any third-party cross-site tracking technologies. You can manage or clear cookies through your browser settings at any time; however, disabling essential cookies will affect the functionality of the vc66 platform.

vc66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account's active status and for a period of five (5) years following account closure, to satisfy anti-money laundering and record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC Verification Documents: Retained for five (5) years following account closure or the conclusion of any investigation in which the documents were relevant.
• Support Communications: Retained for two (2) years from the date of the last communication, or longer if the communication is relevant to an ongoing dispute or investigation.
• Technical and Usage Logs: Retained for up to twelve (12) months in identifiable form, after which they are either deleted or fully anonymised for aggregate analytics purposes.

When personal data is no longer required, vc66 will securely delete or anonymise it so that it can no longer be associated with any individual.

As a vc66 user, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with "Privacy Request" in the subject line. We will respond within 30 calendar days of receiving a valid request:

• Right of Access: You may request a copy of all personal data vc66 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you. Some corrections (such as name changes) may require supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing. Note that certain data must be retained to comply with our legal obligations and cannot be deleted on request.
• Right to Restriction of Processing: You may request that we restrict the processing of your data while a dispute about its accuracy or the legitimacy of its processing is resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to vc66 in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the legal basis. We will comply unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we rely on consent for any processing activity (such as promotional emails), you may withdraw that consent at any time without affecting prior lawful processing.

vc66 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure:

• All data in transit is encrypted using 256-bit SSL/TLS protocols across every page of the vc66 platform.
• Passwords are stored in hashed form using industry-standard cryptographic algorithms. vc66 staff cannot view your plain-text password.
• Payment processing is handled exclusively by PCI-DSS Level 1 certified payment processors. Full card numbers and mobile banking PINs are never transmitted to or stored on vc66 servers.
• Access to personal data within vc66's internal systems is restricted on a strict need-to-know basis, with role-based access controls and comprehensive audit logging.
• vc66 conducts regular internal security reviews and works with third-party security specialists to identify and remediate vulnerabilities.
• In the event of a data breach that poses a risk to your rights and freedoms, vc66 will notify affected users without undue delay and take all necessary steps to contain and remediate the breach.

While vc66 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own vc66 account credentials and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

vc66 is strictly an adult platform intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has registered on the platform, we will immediately close the account, return any deposited funds in accordance with our responsible gaming obligations, and delete all personal data associated with that account.

If you are a parent or guardian and believe that your child may have registered on vc66, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

The vc66 platform may contain links to third-party websites or services operated by our game studio partners (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) or payment providers. These third-party services operate under their own privacy policies, which vc66 does not control and is not responsible for. We encourage you to review the privacy policy of any third-party service you access through links on the vc66 platform.

vc66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The "Last Updated" date at the top of this Policy will be revised whenever a material change is made.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — vc66 will notify active account holders by email or via a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of the vc66 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how vc66 protects your privacy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vc66 handles your personal data, please contact our data protection team using the details below. The email address is provided as plain text only — please compose a new email in your mail client to reach us:

• Email: [email protected]
• Subject Line: "Privacy Request" for data access, erasure, or correction requests
• Response Time: Within 30 calendar days for formal privacy requests; within 24 hours for general privacy enquiries
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

For questions about responsible gaming and self-exclusion, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.